TIGER AUTO

HOW DO I BUY?: AFTER YOUR REGISTRATION, SELECT A VEHICLE IN OUR STOCK LIST AND SIMPLY SUBMIT "BUY" BUTTON.
CAN I SEARCH AUCTION VEHICLES BEFORE MAKING A DEPOSIT ?: NO, WE DON'T ACCEPT ANY DISCOUNT.
THE "BUY" PRICE IS OUR LOWEST ACCEPTABLE PRICE.
CAN I CANCEL THE VEHICLE I BOUGHT ?: YES, YOU CAN CANCEL THE VEHICLE YOU BOUGHT IF SHIPPING HAS NOT BEEN COMPLETED.
A CANCELLATION FEE WILL APPLY AS PER TRADE TERMS. PLEASE SEE THE CANCELLATION TERMS AS BELOW.
CANCELLATION TERMS
WHAT ARE "FOB", "C&F", "CIF"?: FOB [FREE ON BOARD JAPAN] IS A TRADE TERM REQUIRING THE SELLER TO DELIVER GOODS ON BOARD A VESSEL DESIGNATED BY THE BUYER. CIF [COST + FREIGHT + INSURANCE] IS A TRADE TERM REQUIRING THE SELLER TO ARRANGE FOR THE CARRIAGE OF GOODS BY SEA TO A PORT OF DESTINATION. C&F [COST + FREIGHT] IS A TRADE TERM STANDS FOR CIF DISREGARDING INSURANCE.

WHEN AND HOW DO I RECEIVE AN INVOICE?: WE SEND YOU AN INVOICE WITHIN 24 HOURS TO YOUR REGISTERED E-MAIL ADDRESS AFTER YOUR BID IS SUCCESSFUL. PLEASE CONTACT US IF YOU DO NOT RECEIVE AN INVOICE IN THIS TIME. IT MIGHT DUE TO A FAILED MAIL DELIVERY BY MAIL SERVER.
CAN I RECEIVE AN INVOICE BY FAX?: YES, YOU CAN RECEIVE AN INVOICE BY FAX.
PLEASE CONTACT OUR CUSTOMER SERVICE CENTRE.
info@tiger-auto.com
I CAN'T OPEN AN INVOICE FILE.: OUR INVOICE FILE IS DESIGNED FOR HTML FILE SYSTEM. IT DOESN'T NEED ANY SPECIAL SOFTWARE IN YOUR COMPUTER. PLEASE CONTACT OUR CUSTOMER SERVICE CENTRE.

WHAT IS TIGER　AUTO PAYMENT TERMS?: PAYMENT SHALL BE MADE IN FULL AMOUNT BY T/T (TELEGRAPHIC TRANSFER) WITHIN 48 HOURS (2 WORKING DAYS) FROM INVOICE DATE.
DELAY OF YOUR PAYMENT WITHOUT NOTICE MAY LEAD TO CANCELLATION OF YOUR SALES CONTRACT.
WHAT IS TIGER　AUTO BANK DETAILS?: TIGER　AUTO BANK ACCOUNT DETAILS ARE AS FOLLOWS.
Bank Name：
Branch：
Account Type：
Account No：
Account Name：

WHEN DO I RECEIVE MY VEHICLE?: TIGER AUTO ARRANGE SHIPMENT AS SOON AS CONFIRM YOUR PAYMENT.BUT, DELIVERY TERM WILL VARY ACCORDING TO YOUR COUNTRY, SHIPPING COMPANY, OR OTHER UNPREDICTABLE CONDITIONS.PLEASE CONTACT OUR CUSTOMER SERVICE CENTRE, WILL ESTIMATE YOU SHIPPING SCHEDULE.
CAN I REQUEST ARRANGING FOR CONTAINER SERVICE?: NO, TIGER AUTO DON'T ARRANGE FOR CONTAINER SERVICE.
PCC/ROLL ON ROLL OFF VESSEL ONLY.
CAN I ARRANGE SHIPPING MYSELF?: YES, YOU CAN ARRAGE SHIPPING BY YOURSELF.
BUT, STILL FOB CHARGES WILL BE APPLIED ON TOP OF THE VEHICLE PRICE.
WHAT ARE ETD & ETA?: ETD:ESTIMATED TIME OF DEPARTURE,
ETA:ESTIMATED TIME OF ARRIVAL.

WHEN DO I RECEIVE MY DOCUMENTS?: TIGER　AUTO WILL SEND YOU FOLLOWING DOCUMENTS BY EXPRESS MAIL SERVICE OR DHL AFTER THE VESSEL HAS DEPARTED (WHEN B/L IS RELEASED) PLEASE ASK US IF YOU NEED OTHER DOCUMENTS BESIDES FOLLOWING DOCUMENTS FOR YOUR LOCAL CUSTOMS.

BILL OF LOADING.
EXPORT CERTIFICATE.
HIPPING INVOICE.
I HAVE NOT RECEIVED THE DOCUMENTS AND 14 DAYS HAS PASSED.: PLEASE CHECK YOUR REGISTERED DELIVERY ADDRESS AND THEN CONTACT OUR CUSTOMER SERVICE CENTRE IMMEDIATELY.
info@tiger-auto.com
I HAVE LOST MY DOCUMENTS.: PLEASE CONTACT OUR CUSTOMER SERVICE CENTRE. TIGER AUTO DISPATCH YOU THE DOCUMENTS AGAIN, BUT, EXPORT CERTIFICATE CAN NOT BE REISSUED BY A LAW. TIGER AUTO ONLY CAN SUPPLY A REGISTRATION CERTIFICATE INSTEAD. THERE WILL BE A ADMIN FEE OF JPY20,000 CHARGED TO PRODUCE THE DUPLICATE DOCUMENTS.

WHICH DOCUMENTS DO I NEED FOR CUSTOMS CLEARANCE?: REQUIRED DOCUMENTS FOR CUSTOMS CLEARANCE ARE DIFFERENT EACH COUNTRY, BUT, BILL OF LOADING, EXPORT CERTIFICATE & SHIPPING INVOICE ARE USUALLY NECESSARY IN ALL CUSTOMS. PLEASE ASK FOR THE DETAILS TO YOUR LOCAL CUSTOMS.
HOW DO I REGISTER MY VEHICLE IN MY COUNTRY?: CAR REGISTRATION IS DIFFERENT EACH COUNTRY, PLEASE ASK TO YOUR LOCAL AUTHORITY.
MY VEHICLE IS DAMAGED SEEMS HAPPENED ON SHIPPING: PLEASE CLAIM IT TO SHIPPING COMPANY AND GET AN ADVISE FOR COMPENSATION.

WHAT IS TIGER　AUTO INSPECTION STANDARD?: PLEASE SUBMIT TIGER　AUTO INSPECTION STANDARD AS BELOW.
TIGER AUTO INSPECTION
WHAT IS TIGER　AUTO CLAIM POLICY?: PLEASE SUBMIT TIGER　AUTO CLAIM POLICY AS BELOW.
TIGER AUTO CLAIM POLICY